Full priced items can be returned for a full refund. The customer must send an email within seven days of receipt of product requesting a refund to ****. Please include your full name and address, the date purchased, the product details and the reason for a return.
Sale itmes can only be exchanged for another item.
All items must be returned to the address below. We cannot accept responsibility for returned items until they reach us. The cost of the return is your responsibility.
The Sporting Duchess, 5-7 South Street, Wellington, Somerset. TA21 8NR
The Sporting Duchess can not accept returns outside of the above time frame other than for faulty garments, and will not accept returns for items that have been worn or where the tags have been removed.
The Sporting Duchess will check all items thoroughly prior to sending every order; we advise customers to also check garments on receipt and before removing the tags. Once this tag is removed, customers may only return the item if it is found to be faulty. The Sporting Duchess can only accept returned goods that are in the same condition as at time of release, and footwear will only be accepted back if returned in its original undamaged and unmarked box. The Sporting Duchess will refund the original credit card used for the purchase within 5-7 days of receiving the returned item(s), further to the normal quality checks. The refund includes the full value of the items returned, including UK sales taxes, but excluding postage.
At The Sporting Duchess,we respect your privacy and your rights to control your personal data. Our principle guidelines are that we will be clear about the data we collect from you and why.
The Sporting Duchess, (“us”, “we”, or “our”) operates www.thesportingduchess.com, (the “Site”). Please read this Statement carefully to understand how we collect, use and share your personal information received from users of the Site as well as from products and services offered by Paypal.
We use your Personal Information only for providing and improving the site and your experience as a customer of The Sporting Duchess. By using the site, you agree to the collection and use of information in accordance with this policy.
Information you provide to us while using our Site we may ask you to voluntarily provide us with certain personally identifiable information that can be used to contact or identify you; for instance, when you complete an enquiry form on the website. Personally identifiable information may include, but is not limited to your name, address, email address, telephone number (“Personal Information”).
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
The security of your Personal Information is important to us, but remember no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. The Sporting Duchess take precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities.
How We Use our Customers Personal Information
The Sporting Duchess uses the data we collect to communicate with you, for example, informing you about your account, delivering performance reports on our website and services, as well as informing you of new or enhanced products or services available. We use the data for the following purposes:
- Delivering Services
- Customer Support
- Business Operations
- Finance Administration
- Communication, Marketing and Advertising
We use data to deliver, support and improve the services that we offer to our customers. This is essential in allowing us to deliver the services and agreements we have with you.
We use data to respond to customer enquiries, help with technical problems and provide other customer care and support services. This is necessary for the performance of the agreement we have with you.
We use data to analyse and report on the performance of our business. This processing is necessary to serve our legitimate interest.
We use data to carry out financial administration. We do not take payments over the phone or use a card machine. We only email you with your invoices.
Communication, Marketing and Advertising
We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or by other means to inform you about new products or services. This processing is necessary to serve our legitimate interest.